
Welcome to our new staff highlight blog series! In this series, we’ll be interviewing some of the key members of the Lexsynergy team...
Fifteen years ago, Thembani Mpofu (Trust) walked through Lexsynergy’s doors with no technical background and no prior experience in IT, domains, or registries. What he did have was a willingness to learn, a strong work ethic and an initiative that impressed management before he even officially started.

Trust’s early days were spent learning the ropes in an entry-level role, but it did not take long before he became a go-to source of knowledge and support. His curiosity and determination to understand the complexities of the domain industry set him apart.
Over the years, he steadily grew into a leadership role within the Support and Domains Department, where he is now a cornerstone of the team as our Head of Administration. His story is a reminder that with persistence and passion, growth is limitless.

Within Lexsynergy, Trust is fondly known as “Mr 24/7/365”. It is not just a nickname, it is a reflection of his character. Whether it is late at night, over a weekend, or during a critical client issue, Trust is always there. His availability, responsiveness and dedication have become part of his professional identity and part of what makes Lexsynergy special.
Colleagues know they can rely on him. Clients know their domains are safe in his hands. That reliability is rare, and it is just one of the reasons his contributions are so deeply valued.

If there is a question about a ccTLD policy, a tricky registry requirement, or a complex domain transfer, chances are the answer lies with Trust. His encyclopaedic knowledge of domain names, registries, and procedures has earned him a second nickname, “Mr Domains".
However, it is not just about knowing the details, it is how he applies that knowledge. Thembani makes the complex clear, the overwhelming manageable and the urgent resolvable. For clients and colleagues alike, he is often the first port of call.
Trust’s story is not just about technical expertise. It is also about relationships. Clients regularly turn to him for critical domain advice, confident that his guidance is accurate, timely and professional. Internally, his calm approach and dependable support have made him a mentor and guide for many.
He is the person others learn from, lean on and look up to.

Fifteen years at one company is a milestone in itself, but what makes this anniversary special is the impact Trust has had along the way. He has become a vital part of Lexsynergy’s story, shaping our culture, supporting our clients and inspiring our people.
This is not just a celebration of time served, it is a celebration of growth, grit and a legacy of excellence. And the best part? There is still so much more to come.
At Lexsynergy, our people are our strength. Congratulations Trust, on 15 years of excellence , here’s to 15 more!