This abuse policy set outs the procedure you will need to follow to report an abuse and/or complaint connected to our services and/or that constitute a breach of our terms and conditions.
The abuse and/or complaint must be reported by sending an email to [email protected]. The report should be as detailed as possible in order to allow us to investigate the matter.
Upon receipt of the abuse and/or complaint report we will investigate the matter with a view of seeking a resolution, as soon as reasonably possible, in the matter.
You will receive confirmation of receipt of the abuse and/or complaint report within three working days of submitting such a report.
We may contact you for additional information should this be required to resolve the matter.
We offer over 800 Top Level Domains (TLDs) for registration each with its own terms and conditions. Each TLD may be subject to additional terms and conditions, which we list below:
Nominet (.UK domain names)
Please visit http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure to view the registrar reports complaint procedure.
Nominet DRS Policy http://www.nominet.org.uk/disputes/when-use-drs/policy-and-procedure/drs-policy.
Terms and Conditions of Domain Name Registration http://www.nominet.org.uk/uk-domain-names/registering-uk-domain/legal-details/terms-and-conditions-domain-name-registration