As part of the fTLD Security Requirements that support the value of trust-based .BANK and .INSURANCE domains, a re-verification of these domains must be completed at least every two years or at the time of a renewal, whichever comes first (see Requirement #20).  

Re-verification of Registrants and their domain names will be triggered under the following circumstances:

1. Domain Renewals: If it has been more than 20 months since a full verification, another full verification will be performed. If it has been 20 months or less since a full verification and no information has changed, the renewal will be processed immediately.
2. Organization Name Change: A full verification is performed.
3. Domain Transfer: If it has been 20 months or less since a full verification and no information has changed, the associated renewal will be processed immediately. If it has been more than 20 months since a full verification, another full verification will be performed.
4. Bi-annual for domains registered for longer than two years: A full verification of the information will be performed even if the information is exactly the same.

If you anticipate any of the above events for your .BANK or .INSURANCE domains this year, please ensure the information in your account is current so that any re-verification that is needed can proceed as smoothly as possible. This information includes both your Registrant Contact and Organization details, as well as the telephone number and address.  

Please note that information about the Government Regulatory Authority and ID, and HR and Manager contact information is now required by fTLD as this assists Symantec in completing the verification process in a timely manner. Please contact us if you have any updates for this information or if you did not initially provide that information so that it can be included on the re-verification order.

You should also alert your HR department and others to anticipate and quickly respond to Symantec’s request for confirmation of employment and authority so any needed re-verification can be completed as quickly and smoothly as possible. If Symantec is unable to reach someone to complete the verification, they will leave a security code on their voicemail. It’s important to understand this detail and that the person can provide the security code when they return Symantec’s call to complete the verification. 

We look forward to supporting you during this process so please don’t hesitate to contact us at [email protected] as needed.