Audit your user list to make sure they have the correct permissions and that no old users have been left active, such as previous employees. You can view your user list here - https://portal.lexsynergy.com/account/users

Set up two-factor authentication on your user. You can also enable this as an account wide requirement by contacting our support department. You can set up two-factor authentication here - https://portal.lexsynergy.com/2fa-setup

Restrict your account to specific IP addresses or networks using our IP restriction tool. You should only enable this feature if you are on a static IP address or network. If in doubt, ask your IT department. - You can setup IP restrictions here - https://portal.lexsynergy.com/account/security/ip-restrictions

Provide our support staff with a list of authorised contacts and security passphrases to use when contacting support.